By: Miley Dowling
There are a lot of great tools available for website owners that help with converting visitors into customers. Chatbots are becoming more popular as a way to build relationships with visitors, and they might even be the next big goldmine opportunity! A website chatbot or chat support feature isn’t hard to install and use, but it can have big potential! Read on to learn how to turn your website chatbot into a goldmine of opportunity!
Make things easy for visitors with a chatbot.
If you’re running an e-store or even just a blog, you need to bridge the gap between you and visitors. The issue with online shopping or just browsing the web is how difficult it can be to build genuine connections. A chatbot lets you actually communicate with customers one-on-one! Chatbots encourage asking questions and getting an answer. Think of how much easier it would be to decide whether a product or service is right for you by asking questions before you make the decision to buy.
Contact forms and numbers might be an okay option for some visitors, but it’s not the best solution. The reality is most visitors simply won’t want to wade through FAQ’s, contact forms, and email messages just to get the support they need. A chatbot lets visitors get the answer they need without waiting or searching through unnecessary pages! The easier it is to get their questions and comments answered, the more likely they’ll buy from you.
Anticipate your customer needs before they ask.
The biggest way to turn your website chatbot into a goldmine is simply by knowing what it is your customers want before they ask! If you know your visitor or customer pain points, you can configure your chatbot to have the right answers ready with no waiting time! Do you often receive questions about your most popular posts? Direct these questions to your email list or a downloadable freebie. These additional features create strong connections with your visitors, and they’re more likely to have a positive interaction!
Use your chatbot to boost your current web tools.
If you’re already using other tools on your website or blog to boost your sales, your chatbot can complement these. Consider your goals. Your chatbot can help with leads, relationships, and questions. Maybe you want to increase email signups. Your chatbot can encourage users to never miss an update by signing up for your mailing list. Don’t forget to use a high-quality email verification program to keep your list in check! Find out here which email program is right for your chatbot. If you’re using Google Advertising, you’ll likely have a lot of organic traffic who may need their questions answered. Chatbot support means wading through fewer emails, less confused customers, and less poor reviews. You can’t afford to have a chatbot on your website!
Chatbot technology is what your website needs!
If you’ve been looking for a web tool that makes a major difference in the visitor experience, you need a chatbot. Converting visitors into customers means building positive relationships, and having support features is the best way to do that! Add chatbot technology to your own website to turn your website into a goldmine today!
