Running a business smoothly is not just a simple task, it takes a lot of risks and efforts to run business operations successfully. No matter which sector your business operates in, there are various challenges that it will be exposed to. However, enterprises that are dependent on software apps for their businesses, use issue tracking tools. Issue tracking is the process of identifying, documenting and resolving different issues that arise in various stages of a software development process.
These issues in a software application can be technical glitches or minor defects/errors that crop up a firm’s application. With the assistance of an issue tracking system testers can resolve problems in no time, whether it is a software bug or simple system upgrade. Thus, to meet all business challenges it is important to record all the bugs appearing in an issue tracking system. It involves a number of activities, especially bug tracking. Thus, testers can utilize this system and its tools to make the most of their testing efforts.
Issue tracking may often sound a strange terminology but for QA teams it is a blessing in disguise. It is about specializing all the to-do lists of pending tasks related to business operations. It also adds an extra layer to a workflow by involving a review process, whether it is a reviewing the physical assets or software applications. So, instead of having a single status, testers have to identify if all the operations have been reviewed or not. It also reduces the chances of errors, so that they do not raise the costs at the deployment stage.
Issue tracking tools allow QA teams to request for further attention to defects and bugs so that it does not affect an application adversely. A keynote here is that the assigned status of each issue should be open or reopen. Open issues include the defects that have been resolved more than once. On the other hand, reopened issues need another round of review after they are reviewed. Both of these are crucial to determining if the apps function as they are supposed to.
Why Does A Business Need Issue Tracking?
As testers, we can understand that slight issues in design, specs or functionality of an asset can disrupt workflow. Thus, there are challenging scenarios that businesses face, especially where time is a huge constraint for them. Otherwise, businesses may end up losing their customers. Thus, with the help of issue tracking tools, it is possible to ensure quality checks at various stages of the software development process.
It also helps in saving unnecessary costs that are spent on post-production software testing. QA teams utilize issue tracking systems and tools to make sure that applications are free from bugs, errors, and defects. These tools are designed to assist them and ensure faster release to market, without compromising on software quality. It is not possible for teams to function in the right direction without these tools.
