The banking and financial services industry is growing digitally and putting efforts to meet the growing needs of the customers. Banks are also providing branchless services to reduce overhead costs related to operating branches. Due to the increasing number of mobile phone users, it becomes important for banks to produce better software apps with excellent customer experience.
Since user information is critical, its security becomes a fundamental feature of banking applications. Thus, a banking software testing company devises testing techniques to prevent cyber-attacks and offer exceptional user-experience. The only way to deal with all the challenges in software development is to have robust testing solutions. Recently, the Royal Bank of Scotland (RBS) and NatWest customers have been facing problems in accessing their credit card information and the banks fail to attend to credit card queries. This unfortunate event appeared within the first few hours on Monday, where many customers were trying to pay their monthly bills.
RBA customers can pay their bills until the 20th of each month to pay-off their credit card dues in order to avoid the interest or other charges. This problem has occurred due to a software glitch and is likely to affect only a few customers. But if it is not resolved, the loss can exceed. It is not the first time that a software issue has affected RBS operations. In 2012, their services went down due to a failed software upgrade. On the other hand, in March 2019, most of the British banks were hit by IT or security failures that prevented successful payments more than once a day.
It is daunting for banks to upgrade their software or systems when problems like these keep occurring. With the presence of so many banking apps, it becomes tricky to provide 24/7 uninterrupted services to the customers. It is important that banks should test their software diligently before launching an update. They should have an insight into all possible risks associated to undertake any upgrades.
Since the number of financial apps is increasing, it gets more complex to testing banking applications for all aspects of performance and security. Additionally, there are integration and compatibility issues that these development teams have to deal with through the development process. Banking and financial apps are not only limited to offering access to bank accounts but they also provide financial advice and related notifications like anniversary wishes, special offers, credit monitoring, loan-related notification, etc. Software testing companies testing in Agile and DevOps, help development teams to update new facilities while confirming these updates will not affect the performance. In case, there are any security risks, they will also use a disaster management system to mitigate any risks. Development teams work with testers to come up with the right solutions to make robust, secure and efficient banking apps to meet and exceed customer expectations
