We all know that working with defect management software can be a daunting experience, especially if you have been doing it for a while. Most of the time, QA testers are equipped with the same tools to perform their tasks, which can cause loss of interest. If team members are not motivated to perform their jobs, they lose concentration which can affect the product quality, and lose loyal customers.
So let’s have a look at how to make bug-fixing fun again:
- Avoid Tech Language
Too often, marketing teams fail to file bug reports and feedback for a new application feature due to the fear of using the wrong terminology. They usually don’t speak the same language as the developers do, thus it is important to have the same tech language throughout the process. It develops interest amongst the teams and allows them to communicate efficiently.
- Begin An Exchange Program
It is important to introduce developers with the language used in daily business and marketing activities. Team leads should assign a few customer support tickets and let developers read through the conversation. Similarly, let developers introduce sales and marketing teams with their control systems. They should elaborate on how they identify bugs, fix them or improve a feature. This exchange program helps all teams work together collaboratively and also develop an interest in their jobs. All teams should know how a defect management tool works and how to utilize it for improved results.
- Organize New Wins For Fixes
QA teams should not only be applauded for developing a new feature. Instead, QA managers should arrange a little party for bug fixes QA teams manage on a weekly or monthly basis. It motivates them and helps to develop their lost interest in bug-fixing again. It is observed that teams are more motivated to work when they are introduced with incentives to improve their work quality.
- Challenge Developers
Developers are in a habit of saying words that can kill an environment. For instance, ‘I can’t reproduce a bug, so it doesn’t exist. Since testers are to detect a bug/issue in a system/application, they never think like a developer. It is most likely that developers skip their bugs, which in the case of testers does not hold true. They should be able to reproduce a bug if testers have identified any. Doing so can help both developers and testers to be on the same page. They use defect management software to ensure all the defects are recorded in the system and prioritized how to fix them.
- Introduce a New Tool
We have observed that QA teams typically work with one or two tools, that more or less provide similar results. To avoid this, and gain back their lost interest, QA teams should be given a new tool that can assist them in efficient and effective issue tracking.
Bug-fixing can become a tiresome and boring routine when done for a while. But with the above tips, QA managers can gain back their attention and interest in defect management.
