When you sell online, you’ve got the advantage of serving customers who are located all across the world. The downside, however, is that you simply don’t get to understand them face to face. which will open the door to fraud, as you can’t see your customers’ credit cards, check their IDs, or obtain signatures during online transactions.
Fortunately, you’ll still tap into eCommerce growth opportunities while managing the risks that accompany taking eCommerce payments. Here are a checklist and recommendations on what to seem for in your Online Store to assist you to start. Online Store has systems in situ to assist you to reduce your risk. Machine learning and human expertise to seem for suspicious transactions. We also handle disputes for you so you’ll use some time for what matters serving your customers.
Online payments don’t require a signature for verification, but a method to watch for authenticity is to see that the customer’s billing and shipping addresses match. within the event of a dispute, the cardboard issuer might want to verify that the truth cardholder completed the transaction on your website, and they’ll invite proof that the order was shipped to the customer’s correct billing address.
Ultimately, it’s your responsibility to stay your business safe and limit exposure to disputes. If you think an order could be fraudulent, don’t hesitate to ask a customer to verify their identity by providing a replica of their driver’s license or photo ID and a replica of the MasterCard. If you’re unable to contact the customer, take a better-safe-than-sorry approach, and refund the payment, so you won’t be responsible for a dispute.
You worked hard to create your business. Protect it from fraud, so you’ll better serve the purchasers who love what you offer.
The following list of best practices can help you protect your e-commerce website
- Choose a secure e-commerce platform with an administration panel that’s only available on an indoor network and completely faraway from public-facing servers.
- Use a secure connection for online checkout and confirm you’re PCI compliant. Use strong SSL [Secure Sockets Layer] authentication for web and data protection to authenticate the identity of your business and encrypt the info in transit.
- Require strong passwords. Longer, more complex logins will make it harder for criminals to breach your site from the front end. Help customers to assist themselves by requiring a minimum number of characters and therefore the use of symbols or numbers in their passwords.
- found out system alerts for suspicious activity. This includes multiple and suspicious
transactions coming through from the same IP address, multiple orders placed by an equivalent person using different credit cards, phone numbers that are from markedly different areas than the billing address, and orders where the recipient’s name is different than the cardholder’s name.
- Layer security. Start with firewalls, an essential aspect in stopping attackers before they will breach your network and gain access to your critical information. Then add extra layers of security to the website and applications like contact forms, login boxes and search queries. These measures will help make sure that your e-commerce environment is protected
from application-level attacks like SQL injections
and cross-site scripting (XSS).
Infographic created by First Data, a merchant services provider.
